Customer experience has always been at the heart of Granite’s strategy and operations. Our mission is to provide our customers with a simple and agile solution to help them achieve their organizational goals and ensure business continuity. As our customers’ needs grow, Granite evolves alongside them. This is evident in our latest product development features, such as relations and upcoming AI capabilities. The purpose of Granite’s Platform renewal is to steer our services towards a direction that better meets our customers’ needs.
Why the Renewal?
The Granite platform renewal was inspired by our customers’ evolving and increasingly sophisticated needs. Until now, Granite has offered an easy-to-use application for tasks like comprehensive risk management or managing ISO 27001 requirements. However, our customers have increasingly expressed a need for a more holistic solution that combines multiple tools—a Platform approach, so to speak. We recognized the importance of providing a unified platform for Granite’s tools, allowing them to be integrated into a cohesive whole that communicates across tool boundaries, adding value beyond each individual tool. With a wide range of tools for risk management, ESG, compliance, and digital security, our new perspective of Granite as a platform, rather than just individual tools, opens up new possibilities for our customers to maximize Granite’s potential.
Relations: The Spearhead of the Renewal
The first step in the Platform renewal, Granite’s relations, is the result of long-term product development. While our goal is not to create a complex enterprise solution, one bottleneck for advancing a more platform-based approach was that Granite’s tools previously operated as standalone units, with data confined to their respective silos. This made it easier to assign responsibilities and direct management actions, but cross-tool integration and data transfer were challenging. With relations, data from different tools can be merged, enabling the review of various tools’ data within the same process and utilising management and action libraries. Other user-friendly features and usability improvements, like multiple view columns in form windows, are also part of the benefits of the same Granite version update.
What’s Next? A Peek into Granite’s AI Features
AI functionalities have become more widespread, and software users have even come to expect them. Granite has not fallen behind on this front. We have conducted thorough research on how AI can be utilized in risk and continuity management, with a strong focus on data protection. A key requirement for AI use has been the confidentiality of customer data and stringent data processing standards that Granite is accustomed to.
Granite has chosen to utilise Microsoft’s Azure OpenAI Service model for AI. All data is processed in a data center in Sweden, and there are features ensuring that data input into the AI model is inaccessible even to Microsoft itself. Additionally, Granite AI has no memory, meaning that requests are not stored, so customers don’t have to worry about data retention after using the AI features.
Granite’s upcoming AI features are designed to enhance the user experience and add value, for example, by providing insights to support evaluations and decision-making when identifying risks or selecting appropriate management measures. Our latest State of Risk Management Finland survey revealed that these are the areas our customers specifically seek AI involvement in. As part of our Platform renewal, AI features will enhance our customers’ risk management implementation even further.
Would you like to be among the first to explore the potential of our Platform renewal with one of our experts? Book a demo here!