Granite provides services in two categories: standard services and online training services. Granite services can be purchased as a part of the Granite Starter or Granite Professional service plan and as Granite online courses. Granite Starter plan typically includes one tool and 1, 3 or 5 users depending on the chosen set of Granite tools. Granite Professional plan typically includes from four to seven tools and 5 or 10 users. In the Granite Enterprise plan, the services can be tailored to suit customer needs. The Granite Enterprise plan also includes a guided deployment project. The Granite online courses can be ordered separately with a one-off payment.
To purchase any Granite service plan, you need to create an account to Granite platform. This can be easily achieved by starting a free 30-day trial. Once you have signed in to your account, navigate to Granite Subscriptions and choose a service to manage your subscription. Click the" Edit subscription" button to proceed and select either Starter or Professional service pack and select the amount of the users you want to include into your plan. The pricing of the Granite online courses is based on a licensing model. The subscriber can choose how many licenses are needed. The licenses are training-specific. All changes made to the subscription have to be saved by clicking the "Save changes" button before the changes are applied. To make the purchase, you need to finalize your order by entering your billing information. The Granite services are available only after the successful payment. Billing information is not required in the free trial.
You can purchase any of the Granite services using a valid credit card (American Express, MasterCard, VISA). In the Granite Enterprise service plan, billing methods and billing cycles can be agreed upon on a customer-specific basis.
To start your free 30-day trial, you need to create your account on the Create account page. To create your account, type your email to the email field and click the" Create account" button. The login email is sent to the email address you entered. During the free trial, you have access to all Granite services on the Granite platform. Some of the content in the training services has been omitted in the trial. After purchasing the course, the customer has full access to the contents of the online course. We'll keep you informed of the progress and end of the trial via email. All data you enter to the Granite services during the trial will be available after upgrading to the paid plan in the services you choose to purchase. If you decide not to upgrade your trial, all data is removed in accordance with our information security and data protection policies.
There is no need for you to cancel your trial yourself. After the 30 days are up, the trial ends automatically. If you don't want emails from us during the trial period, you can unsubscribe from the email list by clicking the" Unsubscribe" link in the footer of the email.
You can cancel your paid subscription by signing into the Granite and selecting "Edit subscription" from the Subscriptions view. Then select "Cancel subscription" from the plan selection dropdown menu button and save changes. After this, the subscription is cancelled. The Granite Starter and Granite Professional plans are billed once a year at the beginning of the billing cycle. The subscription is billed from the customer's credit card, and it is valid until the customers cancel it or we can not charge the card. The Granite online courses are paid with a one-off payment after placing an order. Processed payments will not be refunded. The subscription will expire at the end of the period you have already paid.
In all questions concerning billing, you can contact our support at email@example.com. Our customer support team aims to answer all questions as fast as humanly possible. If Granite's online customer wants to switch payment methods from credit card to invoicing, they also should contact our customer support.
Granite's online customers can review their charges by signing into the Granite and navigating to the Subscriptions view. From the "Payment history" button, you can find all payments, and from the "Edit payment information" button, you can find your active subscriptions.
All prices at the Granite's website are displayed exclusive of VAT. In domestic subscription orders, a valid VAT is always added to the price. If the international customers within the EU do not provide a valid VAT number at the checkout, the VAT will be added to the customer's order based on the VAT rate in the EU Members State in question.