When an implementation is started, the customer is given information on who is the Project Manager responsible for the project. The Project Manager will contact the customer without delay to agree on the date for the kickoff meeting. In the kickoff meeting the customer’s needs are discussed on a higher level. Before the kickoff an internal handover is done from sales to the project team in which the Project Manager is given all necessary information about discussion with the customer and their needs. This way the discussion in the kickoff meeting is off to a smooth start.
In the beginning, a project plan is checked, and the customer can give comments and modification requests without having to worry about extra costs. The agreed configurations and modifications are done in two iteration rounds. First we make one version that the customer will test and give comments based on their tests. Any changes needed according to the comments are implemented in the second round. After the implementation, the primary contact for the customer is changed from project team to the customer success team.
We have plenty of experience with a wide range of customers. This means we are good at picking up on the needs of new customers. Even based on the preliminary information given by the customer, we are able to do a technical implementation and configure the system. The matters we will have to discuss are related to questions of how wide is the implementation scope, how to navigate the implementation in the organisation and what is the target group of the admin user training. In addition, we can do configuration as the customer wishes, for example customising risk charts and classifications.
The customer should think of the following matters:
- What is the item structure of the risk evaluation?
- Users: the whole organisation or only certain users?
- What kind of user privileges are needed?
Typically, an implementation project is done with just a kickoff meeting, intermediate meeting and admin user training. If the customer is a larger, say a listed corporation, we may need additional meetings too to discuss user rights, item structure and configurations in detail and come up with the best solutions for the customer’s needs together.